Orders over $150 ship free to the lower 48 states!

Orders over $150 ship free to the lower 48 states!

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Frequently Asked Questions

Frequently Asked Questions

GreenStalk Information

So many plants! You can grow a wide variety of vegetables, strawberries, flowers, and herbs in both sizes of the GreenStalk Vertical Planter (Original and Leaf). We recommend growing larger plants in the GreenStalk Original and smaller plants in the GreenStalk Leaf. For a complete list, please see our downloadable planting guide here.

Our planters were made for year-round outdoor use. However some gardeners do use them indoors with modifications for lighting and drainage. We are unable to help troubleshoot for indoor gardening at this time. We are hoping to offer solutions for indoor growing in the years to come.

Yes! You can download a PDF of the Vertical Planter Instructions here. Download our Plant Planner Template here.

Yes! We have been issued both a design and utility patent. There's nothing else like the GreenStalk Vertical Planter on the market.

Our planters are made for all climates. They may remain outside year-round or they can be cleaned, stacked, and stored away.

Each individual planted and watered Original Tier weighs approximately 30 lbs. Each individual tier of the Leaf planter weighs approximately 23 lbs.

Each Original Tier holds 1 cubic foot of potting mix (about 8 gallons). Each Leaf Tier holds 0.75 cubic feet of potting mix (about 6 gallons).

The GreenStalk team's favorites are Fox Farm, Espoma, and Pro-Mix brands. However, any high-quality, lightweight potting mix would work well. Avoid using topsoil, raised bed soil, or garden soil.

Watering needs vary depending on time of year, weather, and the variety of plants. Upon initial set-up of the planter, we recommend completely soaking the soil by way of the water reservoir and individual pockets. When planting seeds, water with a mister until the plants are established, so as to not displace the seeds. Always check to see if the soil is moist underneath the top layer.

GreenStalk's patented slow drip watering system allows water to drain through the system within approximately 5 minutes. If used correctly, there will be no sitting water anywhere in the system. The bottom of the GreenStalk includes little “feet” that allow water to drain out and away from the planter.

You can add granular fertilizers, compost or worm castings when filling the tiers with soil. You may also add water soluble fertilizer as needed through the GreenStalk’s internal watering system when filling the top water reservoir.

Customer Service

You can reach our customer service team Monday through Friday from 9a-4p (EST). We’re here to answer any of your questions by phone at 865-337-7055 or by email at support@greenstalkgarden.com.

We know it's frustrating when you go to place an order and it won't process. The most common cause of this is that the billing address does not match your address on the credit card. If that's not the problem, or if you're still having issues checking out, please contact us.

We are currently shipping within the United States and Canada. We hope to expand to other countries in the coming years.

We stand behind our products with a warranty that ensures our planters won’t crack or fade for at least 5 years. If you encounter any issues, simply send a photo of the damaged pieces to support@greenstalkgarden.com for review and we will happily replace the affected piece(s) at no cost to you.

We are committed to every customer having the best growing experience possible. If you aren’t loving your GreenStalk Garden, we’d like to know so we can make it right.

We are so confident that you will love growing with GreenStalk that if you are not completely satisfied with your planter, send it back for an exchange or full refund less return shipping within 90 days of purchase.

Contact us at support@greenstalkgarden.com for a Fedex Return label at a flat rate cost of $25 for large boxes (with blue, green, or brown stamp) or $15 for smaller accessory boxes. Please note, perishable items such as seeds and fertilizer cannot be returned. We are also not able to process returns for international orders at this time.

If you would like to cancel an order, please contact us immediately at support@greenstalkgarden.com and we will do our best to cancel it before it ships. If the order has already been processed, it may not be able to be canceled.

We understand that it's frustrating when you purchase something online only to see the price change a week or two later. We are happy to offer price adjustments in the form of store credit. Please contact us here. Please note that we are not able to refund for shipping promotions, free gifts or clearance items.

Price matches are available for orders placed at greenstalkgarden.com only.

Other Information

We are passionate about giving back to the community and helping people grow their own food. If you are a teacher or administrator in charge of a charity or educational garden, please email us at support@greenstalkgarden.com. Please note that due to the number of requests that we receive, we are unable to donate GreenStalk Planters to individuals at this time.

You can order additional tiers or pieces for your GreenStalk in our store here. Keep in mind that we do not recommend exceeding 5 tiers of the Original or 7 tiers of the Leaf planters.

We do offer a refer-a-friend program! We are currently in the process of moving to a new software for this to provide a better experience. Please check back in February 2024 or email support@greenstalkgarden.com to be notified when the new program launches.

Yes! Please email your media kit and social media handles to support@greenstalkgarden.com.

We always send our best promotions to our email subscribers first. You can subscribe here. We send approximately 2-4 per month and will never spam you. We also post giveaways and sales to our Official Facebook Page. Occasionally, we have exclusive promotions for our Gardener’s Group on Facebook.

Still have questions?

We would love to hear from you!

Contact Us

Still have questions?

We would love to hear from you!

Contact Us

There's an easier way to garden.

To nourish your plant growth, explore our shop today!

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There's an easier way to garden.

To nourish your plant growth, explore our shop today!

Shop Now

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