Rewards Program FAQ
Can I transfer my Seed Rewards to a friend?
No, Seeds and discount codes are non-transferable.
What if I have purchases from before the start of the program, will they count towards my Seed total?
Orders placed after November 1, 2023 count towards your Seed balance. Unfortunately, orders placed before November 1, 2023 are not able to be counted towards your Seed balance.
Do Seeds expire?
No, your points do not expire. If the program ends, you will have the opportunity to transfer your eligible points into a discount code.
What are Seeds and how can I earn them?
Seeds are GreenStalk Loyalty Points. Seeds may be converted to a discount code once reaching 200 Seeds.
Can I receive points for my purchase if I accidentally ordered through guest checkout?
Yes! Please contact us at support@greenstalkgarden.comfor next steps.
If I cancel or return an order that I used my Seed points on will they be returned to my account?
Yes, they can be returned to your account upon request. It may not happen automatically.
Does the purchase of gift cards count towards earning Seeds?
No, but the redemption of gift cards will count towards your Seed balance.
Can I use the Seeds towards the order that was just placed?
Unfortunately, we cannot apply Seed redemptions to previous orders. If you have any further questions, please contact us at support@greenstalkgarden.com
Where can I redeem a reward?
Seeds may be redeemed for discount codes which may be applied to orders placed at greenstalkgarden.com
I didn’t mean to redeem a reward. What should I do?
Contact us at support@greenstalkgarden.comfor next steps.
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